Very prompt and capable crews. I worked with the company three times already on my rental property fixes. Excellent service and good pricing. They are reasonable when an incident occurred and probably not even their fault. They are on my top plumber list. Landlord's top choice. Highly recommended
I have used Liberty several times in the last few years and we were so pleased with their friendly trustworthy and timely response to our plumbing problems, I cannot understand what transformed them. We need a leak repaired and set up an appointment. The day came for the appointment and no one showed. Call the office and Melissa said she would find out what went wrong. My wife got a call at home from one of the owners Eric and he was told her there was no record of an appointment. Think about this...why would anyone make up an appointment, stay home all morning, just so they could call and complain especially when you need a repair? Instead of appreciating our return business, Eric told us he was "hoping we would go somewhere else" and hung up the phone on my wife. Like I said, what happened to transform them we will never know but we will never use them again and hope you don't either.
Liberty Plumbing worked with me on an emergency plumbing problem recently and they went above and beyond. My husband and I actually needed to leave town so he could get some medical care and they worked with me to take care of the job when we were away. They quickly worked to schedule a time to come to our house when someone could be there (leaving me to focus on my husband), quickly took care of the problem and simply provided the best customer service I have experienced in a very long time from service providers. I rarely make recommendations and would recommend them without hesitation.
My advice is to find a different plumber that will guarantee to come up with a solution to fix the problem on the first visit or without charging you for each visit. The cost adds up fast when a plumber wants to make multiple visits and charge you for each one and does not make this clear up front.
Great response. I have recommended John to numerous people.
Long story short, since he did not have the right equipment to even give me quote for the proper repair they wanted my $250 for snaking the drain, $400+ to have someone else look at it with a drain camera, plus the cost of the actual repair... which we never even got to... and I am sure it would be substantial.
I thought Liberty Plumbing was going to be a good option for fixing my slow drain but I was so wrong. I told them I had a slow drain and they told me it needed to be snaked for $250. I thought that was a very reasonable price compared to other plumbers in the area. So I had the guy come and "snake" it. He hit the blockage and could not get through it, so he said it was bigger issue. He said he would need to cut open my walls to try to find the issue. I asked if he could use a drain camera instead of cutting my walls, which I would expect a drain camera to be a standard piece of equipment all plumbers have this day in age, but he didn't have one. He said only two other plumbers on the team have them. I knew drain cameras existed by doing a simple Google search on common plumbing fixes and looking at Roto Rooter's website before-hand.
Liberty Plumbing Inc is a US Plumber based in Chantilly, Virginia. Liberty Plumbing Inc is located at 4264 Entre Ct, #D, Chantilly, VA 20151, USA.
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